The standard we hold ourselves to
Publishing about Practical customer service and experience advice for small businesses without saying how you work is asking for trust you have not earned. This is how we work.
Standards
How CX Outlet chooses topics, checks claims, names writers, dates articles and handles corrections and commercial links.
Publishing about Practical customer service and experience advice for small businesses without saying how you work is asking for trust you have not earned. This is how we work.
Some links on this site are commercial. They never buy a rewrite of the surrounding paragraph.
Requests to soften a verdict are declined, and we keep them on file. More than one has become the subject of its own paragraph later.
The date on an article is the date it was published. When a change alters the advice, we update the modified date and say what changed. Cosmetic edits do not reset the date, because pretending a page is fresher than it is helps nobody.
Nothing is published anonymously. A name on a page means somebody can be asked about it later, and that is the only accountability a small site has.
Rosa Iglesias, Customer service and communication writer. Rosa writes about frontline customer service for small businesses, focused on genuine care over scripts.
Yusuf Demir, Customer experience and loyalty writer. Yusuf covers the whole customer experience and what makes people come back, drawing on how small businesses really operate.
Tanvir Ahmed, Feedback and complaints writer. Tanvir writes about using feedback and handling complaints, turning difficult moments into stronger customer relationships.
A subject earns a page when somebody has asked about it twice, or when we went looking for the answer ourselves and came back empty handed.
Corrections go to [email protected]. Include the address and the sentence. Anything factual is fixed without argument. Anything that changes what the article recommends gets a dated note underneath, so the change is visible.